Shipping policy

Shipping & Delivery Policy

Effective Date: 24 April 2026
Last Updated: 24 April 2026

This Shipping & Delivery Policy explains how Erisca handles shipping, delivery times, delivery costs, failed deliveries, damaged parcels, and international orders.

By placing an order on our website, you agree to this Shipping & Delivery Policy.

1. Company Information

Trading name: Erisca
Website: https://www.erisca.nl
Email: support@erisca.com
Phone / WhatsApp: +31 6 2616 2638
Chamber of Commerce number: 89766520

2. Shipping Area

Erisca ships orders to selected countries in Western and Northern Europe.

We currently ship to the following countries:

Netherlands
Belgium
Germany
France
Luxembourg
Austria
Denmark
Sweden
Ireland
United Kingdom

For shipping purposes, these countries may be grouped as:

Europe Zone 1 – Western & Northern Europe

The available shipping methods, delivery times, and delivery costs for your order are shown during checkout before you complete your purchase.

Please note that the United Kingdom is included in Europe Zone 1 – Western & Northern Europe for shipping purposes, but the United Kingdom is not part of the European Union. This means customs duties, import VAT, handling fees, or other local charges may apply to UK orders.

If your country is not listed above or available at checkout, this means we currently do not ship to that destination.

3. Shipping Carriers

We may ship orders using carriers such as DHL, PostNL, or other reliable delivery partners.

The available carrier may depend on the destination country, shipping method, product availability, parcel size, and operational circumstances.

We reserve the right to choose or change the shipping carrier where necessary to complete delivery.

4. Processing Time

Orders are processed after payment has been successfully received.

We aim to process and ship orders as quickly as possible. Orders placed before the stated cut-off time may be processed the same day, depending on stock availability, payment approval, and operational capacity.

Orders placed during weekends, public holidays, high-volume sales periods, or outside business hours may be processed on the next working day.

5. Fast Shipping in the Netherlands

For Dutch orders, Erisca may display fast-shipping messages such as:

“Order before 21:00, delivered tomorrow.”

This applies only when:

The product is in stock.
The order is placed and paid before the stated cut-off time.
The delivery address is complete and correct.
The carrier performs the delivery as expected.
There are no delays caused by weather, strikes, carrier issues, high order volume, technical issues, or other circumstances outside our control.

Delivery times are estimates unless we expressly confirm a guaranteed delivery date.

6. Delivery Times

Estimated delivery times are shown at checkout or on the product page where applicable.

Typical delivery estimates may include:

Netherlands: usually 1 to 3 working days after dispatch.
Belgium, Germany, France, Luxembourg, Austria, Denmark, Sweden, and Ireland: usually 2 to 7 working days after dispatch.
United Kingdom: usually 3 to 10 working days after dispatch, depending on customs processing and local carrier performance.

These delivery times are estimates only and are not guaranteed.

If no specific delivery period has been agreed, we will deliver your order within the legal delivery period applicable to consumer purchases.

7. Shipping Costs

Shipping costs are shown during checkout before you complete your order.

Shipping costs may depend on:

Delivery country.
Shipping zone.
Shipping method.
Carrier.
Order value.
Parcel size and weight.
Promotions or free shipping offers.

If we offer free shipping, this may be subject to conditions such as a minimum order value, destination restrictions, or promotion dates.

8. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking details.

Tracking updates are provided by the carrier. It may take some time before tracking information becomes active.

If your tracking link does not update immediately, please allow reasonable time for the carrier to scan and process the parcel.

9. Delivery Address

You are responsible for providing a correct and complete delivery address at checkout.

Please check your address carefully before placing your order.

Erisca is not responsible for delays, failed deliveries, returned parcels, or lost parcels caused by incorrect, incomplete, outdated, or misspelled address information provided by the customer.

If you notice an address mistake after placing your order, contact us immediately at support@erisca.com. We will do our best to help, but we cannot guarantee that the address can be changed after the order has been processed or shipped.

10. Failed Delivery Attempts

If the carrier cannot deliver your parcel, the carrier may:

Attempt delivery again.
Deliver the parcel to a pickup point.
Ask you to schedule a new delivery.
Return the parcel to us.

It is your responsibility to follow the carrier’s tracking updates and collect the parcel from a pickup point within the carrier’s stated collection period.

If a parcel is returned to us because it was not collected, refused, or could not be delivered due to incorrect address details, we may charge the customer for reshipping costs where legally permitted.

11. Lost or Delayed Parcels

If your order appears delayed or lost, please contact us at support@erisca.com with your order number.

We will review the tracking information and, where necessary, contact the carrier or open an investigation.

A parcel is not automatically considered lost if the tracking is delayed or temporarily not updating.

If the carrier confirms that the parcel is lost, we will provide a suitable solution in accordance with applicable consumer law. This may include replacement or refund, depending on the situation and stock availability.

12. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible at support@erisca.com.

Please include:

Your order number.
Photos of the damaged parcel.
Photos of the damaged product.
Photos of the shipping label.
A short description of the issue.

Please keep the packaging until the issue has been reviewed, as the carrier may require evidence for investigation.

13. Incorrect or Missing Items

If you receive the wrong item or an item is missing from your order, please contact us as soon as possible at support@erisca.com.

Please include:

Your order number.
A clear description of the issue.
Photos of the received items.
Photos of the packaging and packing slip, if available.

If we made an error, we will provide a suitable solution at no additional cost to you.

14. Risk of Loss or Damage

For consumer purchases, the risk of loss or damage passes to you when you or a person designated by you receives the parcel.

If you choose your own carrier independently and that carrier was not offered by Erisca, the risk may pass to you once the parcel is handed to that carrier.

15. International Shipping

Orders shipped outside the Netherlands may be subject to longer delivery times due to international carrier handling, customs processing, local postal services, public holidays, import checks, or other circumstances outside our control.

Erisca is not responsible for delays caused by customs or local authorities.

You are responsible for ensuring that the products you order can legally be imported into your country.

16. Customs, Duties, and Import Taxes

For orders shipped within the European Union, customs duties normally do not apply. However, local VAT rules, carrier rules, and delivery restrictions may still apply.

For orders shipped outside the European Union, including the United Kingdom, customs duties, import VAT, handling fees, or other local charges may apply.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Erisca has no control over customs charges and cannot predict the exact amount.

If you refuse to pay customs charges and the parcel is returned to us, we may deduct shipping costs, return costs, customs handling costs, and other reasonable costs from any refund where legally permitted.

17. Delivery Restrictions

Some products may not be available for delivery to certain countries due to carrier restrictions, customs rules, local laws, or operational limitations.

We reserve the right to cancel an order if we are unable to ship to the provided address.

If we cancel an order for this reason after payment has been made, we will refund the amount paid using the original payment method unless otherwise agreed.

18. Pre-Orders and Out-of-Stock Items

If an item is sold as a pre-order or is temporarily out of stock, the expected shipping timeframe will be shown on the product page or communicated separately.

If your order contains both in-stock and pre-order items, we may ship the order together once all items are available, unless we decide to ship items separately.

If a product becomes unavailable after you place an order, we will contact you with a suitable solution, such as waiting for restock, choosing an alternative product, or receiving a refund.

19. Split Shipments

We may ship items from the same order separately.

This can happen if items are stored separately, become available at different times, or require different shipping methods.

If your order is split into multiple shipments, you may receive more than one tracking number.

20. Public Holidays and High-Volume Periods

Shipping and delivery may take longer during public holidays, sale periods, product launches, peak seasons, carrier delays, or other high-volume periods.

We recommend placing orders early during busy periods to reduce the risk of delays.

21. Contact

If you have questions about shipping or delivery, please contact us:

Erisca
Email: support@erisca.com
Phone / WhatsApp: +31 6 2616 2638
Website: https://www.erisca.nl